Just got off the phone this morning with Misty. And she really stepped up and proved that AT&T does indeed value their long time customers. She looked over our bill and understood what I was saying when I said that old customers pay for new customers discounts. It’s nice to know that there are people at AT&T that are all about customer service and not lip service! After two weeks of “I’m so sorry for the inconvenience” and not doing anything about it, Misty was a breath of fresh air!
What did she do that was so great? First she didn’t just reach out with out doing her research. She read the first blog and knew what was going on. She had background information. I didn’t have to repeat everything AGAIN. That was nice. Second I didn’t have to beg, she said I see what you have, I see what you have been through, here’s what I’m going to give you and here’s how I’m going to make it better. She took ownership of the nightmare and wiped away the bad dreams.
My bill is lower now. It’s back to what it was last year before all my promotions ran out. So I’m happy about that. And I feel that I’ve been fairly credited for the amount of time that I’ve spent on the phone, in chat, troubleshooting with and without agents and having spotty service.
So from someone who previously excelled in customer service, I would say Misty is currently excelling in customer service. AT&T needs to take heed of how she is handling things and give her a pat on the back for a job well done.
For my part, Misty, if you are ever in my area, look me up, I’ll treat you to dinner. 🙂 Thanks for everything, you made me remember why I’m an AT&T customer.